Introduction
The Redeem at Checkout extension lets logged-in customers view their points balance, see the rewards they qualify for, and apply a reward directly during checkout.
This provides a convenient redemption experience while making your loyalty program more visible at the point of purchase.
Availability
To use Redeem at Checkout, your store must meet both requirements:
You must subscribe to the CWILL Loyalty Plus plan.
Your store must be on Shopify Plus.
Shopify limits UI extensions on the information, shipping, and payment steps of checkout to Shopify Plus stores. If either requirement is not met, the Redeem at Checkout block might not appear in the checkout editor.
Add Redeem at Checkout
We’ve simplified the process of adding this feature to your loyalty program. Follow these steps:
Go to Shopify theme > Checkout. In the left sidebar, click Add app block.
Search CWILL Loyalty and select Redeem at Checkout app block.
Move the block to a prominent available position in the main checkout area.
Preview the checkout on desktop and mobile.
Click Save.
Tip for Mobile Optimization: For the best experience, it's recommended to place the extension on the left side of checkout. It ensures better visibility on all screens, especially mobile.
How customers redeem a reward?
When an eligible customer checks out:
The customer logs in using the account connected to the loyalty program.
The Redeem at Checkout block displays their points balance and available rewards.
The customer selects an eligible reward.
The corresponding discount is applied to the order.
The customer reviews the updated total and completes checkout.
The rewards shown can vary based on the customer’s points balance, reward eligibility, cart contents, and your discount settings.
Add Points at Checkout
Go to Shopify theme > Checkout. In the left sidebar, click Add app block.
Search CWILL(TrustWILL) Loyalty and select Points at Checkout app block.
Place the block in an available checkout section and preview its position on desktop and mobile.
Save the changes.
Once enabled, logged-in customers can view their current points balance during checkout.
Common Questions
1. How does CWILL Loyalty handle translations for the Redeem Checkout Extension?
CWILL Loyalty automatically translates the Redeem Checkout Extension content based on your store’s multilingual settings. This ensures that customers see the extension in their preferred language.
2. Can I customize the translations?
Yes! You can manually edit and optimize the translations to better match your store’s branding and tone. This flexibility helps deliver a more personalized customer experience.
3. How should I format multilingual text with hyperlinks?
Use the format: {{variable name, translation}}.
For example:
For a login button →
{{login, Log in}}To include a hyperlink →
{{https://www.cwill.com/login, Log in}}
This structure ensures consistent multilingual display across the extension.
4. Why can only Shopify Plus merchants edit the checkout page?
Shopify restricts checkout page customization to Shopify Plus merchants. This allows higher-tier merchants to create a branded, customized checkout experience that helps drive conversions and boost sales.