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Expire points based on customer inactivity to drive engagement, with steps to set duration, configure expiry reminder emails, and where customers can check dates.

How to Configure Points Expiry

Understand how points are automatically deducted when orders are refunded or canceled, including rules for each status, VIP tier impact, and POS handling.

How Points Are Canceled for Refunded or Canceled Orders

Choose whether all customers or members only can earn points, with the differences between member, guest, and excluded statuses and how customers become members.

How to Configure Program Participants

Manage order-related point rules in one place, including reward channels, order status, taxes and shipping, subscription orders, and refund deductions.

How to Configure Order Settings for Points

Manage the core settings of your CWILL Loyalty program to control how your loyalty experience looks, feels, and functions.

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